Brimir is a open source ticket manager based on Ruby on Rails and Zurb Foundation. You can Provide support with a team of different agents, with a perfect overview of all your communication.
Brimir allows you to send and receive support emails through a friendly web interface. Received emails are converted to tickets. With Brimir it’s very easy to assign tickets to the right team member. They will be notified via email.
There is support for attachments, tickets can have different statuses and also priorities to categorize them easier.
Work perfect on mobile device and has various other options for customization.