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Are Your Customers Happy? Here’s How to Find Out
More than three decades after the internet became open to commercial use in 1991, e-commerce is still gaining steam. According to the U.S. Census Bureau, 2017 was the industry’s strongest year since 2011, representing 13 percent of total U.S. retail sales and 49 percent of overall growth. Despite Amazon’s undoubtable contributions, e-commerce competition is fierce…